Answered By: Karen McElfresh
Last Updated: Sep 24, 2019     Views: 27

The registration process for the New York Times digital subscription requires you to verify your email address by clicking a link in an email that is sent to your Rice account. Unfortunately, this verification email often gets caught in the University's spam filter, Proofpoint. To prevent the email from getting stuck, you can add the New York Times address to your safe sender list before you register. 

To add an email address to your safe sender list, log in to Proofpoint.

  1. In the lower left-hand corner, click 'Lists'.
  2. Click 'Allowed Senders List'.
  3. At the top of the screen, click 'New'.
  4. Enter the email address 'nytdirect@nytimes.com'.
  5. Click 'Save'.

 

If you didn't add the NY Times email to your safe sender list before you registered, you will likely see the email in your Proofpoint quarantine, but not until the following day. You should receive an email from 'proofpoint-digest-noreply@rice.edu' with 'End User Digest' in the subject line. The email will contain your quarantined emails -- look for the one from 'nytdirect@nytimes.com' and click 'Release'. You should also click 'Allow Sender' to add the email address to your safe sender list. After you have done this, refresh your email and you should see the original email in your inbox. 

For additional information about Proofpoint, please visit this page from Rice IT.